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FAQs

FAQs

Balls

Ball sizes

Soccer balls come in three sizes.
Size 5: Ages 12 and up
Size 4: Ages 8-12
Size 3: Ages 8 and under

Futsal balls come in one size only, and are about the same size as a size 4 soccer ball.

What is a Futsal Ball

A Futsal ball is similar to a soccer ball, the difference is it's designed to be used in a small sided game. The idea is to keep the ball low, close to the ground, so the Futsal ball has a low bounce bladder which makes the ball feel heavier. 

How to pump up the ball?

When the balls are deflated an air vacuum can be created inside the ball. Before inserting the pump needle, pinch the needle hole panel with one hand, then pull out the opposite side of the ball with your other hand, to make air space for the needle to be inserted. When inserting the needle be careful not to puncture the ball bladder.

Orders & Shipping

Where do you ship?

PARK balls are shipped worldwide, refer to the checkout for shipping costs. Where possible we choose carbon neutral shipping options. 95% of Australian domestic orders are sent carbon neutral.

How can I pay?

We accept payments from VISA, Mastercard, Discover, and American Express.

We also accept payments via PayPal.

How long does shipping take?

We process all orders within 1–2 business days.

Note: if you place your order on a Friday, your order may not be shipped until the following Monday.

Domestic shipments within Australia take 1–7 business days.

Returns & Exchanges

What is your returns policy?

We don't offer returns for change of mind. Check our exchange policy for exchanges.

What if my item is damaged, defective or incorrect?

If you have received a damaged, defective or incorrect item, contact hello@parkssc.com with a photo of the damage, or the wrong item you received, as well as your order number. We'll take care of you!

Exchanges

Clothing: Need a different size? We're happy to exchange purchases within 30 days.

Note: Please ensure that clothing and accessories are unworn, unwashed, and undamaged, and include any original packaging, including all tags the item came with.

We will cover the shipping of the new item.

Balls: We don't offer exchanges on balls.

Manufacturing

Where are the balls made?

PARK balls are made in China. Our manufacturing partner pays it's employees fair wages and doesn't ask them to work unreasonable hours. No child labour is used.

What are the balls made from?

PARK balls are made from a durable, foam backed, PU outer shell and a synthetic rubber bladder.

PARK clothing

PARK clothing is made in Bali, Indonesia. We partner with a local factory, co-owned by it's workers. We use organic cottons.

About PARK SSC

Is PARK SSC a charity?

PARK is a social enterprise, not a charity. 

Can I donate to PARK SSC?

PARK does not accept donations like a charity. To support the PARK mission you can purchase our products. All products create positive impact for kids and youth around the world.

How do I contact PARK SSC?

Email us at hello@parkssc.com

Note: we are unable to offer phone support at this time. Send us an email and we'll get back to you as fast as we can.

Make sure to include any relevant details, like an order number, photos, or anything else that will help us answer your question.

Sales

Where can I buy PARK products?

You can purchase PARK from our online store. You're on it now.

Stockists

Check out our stockists page for an up-to-date list of our global retail partners.

Club sales

PARK provides league quality match and training balls to soccer clubs around the world. Contact us at hello@parkssc.com for club pricing and product information.

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