FAQ
Find answers about your order, our products, impact projects and the thinking behind everything we do at PARK.
orders
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, UnionPay and JCB), PayPal and Afterpay.
Can I change my order after it is placed?
Email us immediately at store@parkssc.com and include your order number and the changes you wish to make to your order or shipment details. We process orders as quickly, but we will do our best to accommodate your request.
Can I add a gift message or gift wrap to my order?
We don’t currently offer gift wrapping or gift messages. We don’t include receipts, packing slips or prices in the parcel, so the person receiving your gift won’t see what you paid. Just remember to let them know it’s from you.
No confirmation email or tracking number?
You should receive a confirmation email as soon as you place your order. The tracking number will be sent to you when your order is on its way. If either email hasn’t arrived, contact us at store@parkssc.com
shipping
Where do you ship?
We ship from Melbourne and offer delivery across Australia, New Zealand, USA, Canada, UK, Europe and Asia.
Overseas Customers (excluding US): You may need to pay import duties, taxes, and clearing fees when your parcel arrives. These are your responsibility.
How much will shipping cost?
Shipping costs are shown at checkout, and are as follows:
- Australia: Free shipping on orders over AU$90, Standard Shipping $7.
- New Zealand: Standard Shipping AU$12, Express Shipping AU$22.
- US: Standard Shipping US$12 (includes import duties and taxes),
Express Shipping US$18 (includes import duties and taxes). - UK: Standard Shipping £10, Express Shipping £18.
- Europe: Standard Shipping AU$20, Express Shipping AU$35.
- Asia: Standard Shipping AU$20, Express Shipping AU$35.
- Canada: Standard Shipping AU$18, Express Shipping AU$26.
Overseas Customers (excluding US): You may need to pay import duties, taxes, and clearing fees when your parcel arrives. These are your responsibility.
How quickly do you dispatch orders?
We dispatch orders as quickly as possible. Please allow 2 to 3 days for your order to be prepared and dispatched (Monday-Friday).
Allow extra time for order fulfilment during busy periods such as Black Friday, Christmas, and New Year.
How do I track my shipment?
As soon as your parcel is on its way, you will automatically receive an email with tracking information.
If your email hasn’t arrived, contact us at store@parkssc.com.
Returns + Exchanges
Can I return my order?
We want you to feel good about what you buy from PARK. If it’s not right for you, you can request a return within 14 days of receiving your order.*
Returned items must be unworn or unused, with tags attached and in their original packaging.
Email store@parkssc.com before sending anything back, stating your order number, the item(s) you wish to return and the reason for your return. Items sent back to us without first requesting a return will not be accepted.
Australian orders: Once your return has been assessed, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We cover return postage costs for Australian customers.
International orders: Once your return has been assessed, we’ll send you instructions on how and where to send your package. Customers outside Australia are responsible for covering their own return postage. We recommend a tracked service so your parcel can be traced. Items lost in transit cannot be refunded.
Once we’ve received and checked your return, approved refunds will be issued within 7 days to your original payment method. Please note that it may take a few days for the funds to reach your account.
* Sale items are excluded from change-of-mind returns. If any sale item is faulty, damaged or incorrect, contact us and we’ll help put it right. Your rights under Australian Consumer Law aren’t limited by these exclusions or the 14-day period.
Can I exchange my order?
If you’d prefer a different size or style, we’re happy to help. Email store@parkssc.com within 14 days of receiving your order and tell us what you’d like instead.
We’ll confirm availability and arrange for you to return your item. It must be unworn or unused, with tags attached and in its original packaging.
Australian orders: Once your exchange request has been assessed, we’ll send you a return shipping label for the original item, as well as instructions on how and where to send your package. We cover return postage costs for Australian customers.
International orders: Once your exchange request has been assessed, we’ll send you instructions on how and where to send your original item. Customers outside Australia are responsible for covering their own return postage. We recommend a tracked service so your parcel can be traced, any items lost in transit cannot be refunded.
Once your item arrives at PARK HQ, allow up to seven business days for us to check it and arrange your exchange.
* Sale items are excluded from change-of-mind exchanges. If any sale item is faulty, damaged or incorrect, contact us and we’ll help put it right. Your rights under Australian Consumer Law aren’t limited by these exclusions or the 14-day period.
What if my item is faulty, damaged or incorrect?
Check your order when it arrives and contact store@parkssc.com as soon as you notice an issue. We’ll assess it and help put it right.
This also applies to sale items. Your rights under Australian Consumer Law are not limited by our 14-day change-of-mind return period.
Sizing + Fit
What ball size should I choose?
The recommended ball size depends on the age of the player:
- Size 1: all ages, for young players and any player to develop their skills
- Size 3: ages 6–9
- Size 4: ages 9–14
- Size 5: ages 14+
If you’re buying for club football, check the size your team uses.
Which apparel size should I choose?
Our apparel sizes are based on standard sportswear sizing. We recommend checking your size using our detailed size guides:
If you are still unsure about your sizing, please contact us at store@parkssc.com
Which sock size should I choose?
Our sock sizes range from kids to adults. To find your perfect fit, we recommend checking your shoe size against our sock size guide.
If you are still unsure about your sizing, please contact us at store@parkssc.com
How does your apparel fit?
We have put care into the cut, proportions and movement of each of our styles to create a fit that feels right and performs with you.
Our women’s range is designed specifically for women’s bodies and movement, based on over 24 months of research and development with professional female players.
Check the fit notes and size guide on each product page to find the right fit. If you’re still unsure, email store@parkssc.com and we’ll help.
Products + Care
How do I care for my ball?
To keep your ball performing at its best, we recommend the following:
- Wipe it clean after play and let it dry naturally.
- Store it somewhere cool and dry away from direct heat.
- Don’t store it wet or damp.
- Check the air pressure regularly and follow the inflation guide printed on the ball.
How do I care for my PARK apparel?
PARK gear is designed to last. To keep your gear looking and performing at its best, wash cold, line dry, and do not tumble dry.
Specific care instructions are on each garment's care labels and on the product pages under Care.
How do I pump up my football?
Most of our balls come deflated (except the Contour Pro Match Football and the Radian Pro League Football, which come semi-inflated).
You will need a ball pump with an inflation needle. To prevent nicking the internal bladder of the ball with the pump needle, pull apart the two sides of the ball to create space for the needle to be safely inserted. Moisten the needle before gently inserting it into the valve. Inflate gradually to the pressure printed on the ball. Avoid overinflating, as this can damage the ball.
Check the ball’s pressure regularly and top up to the specified pressure, if required.
Please note, the Contour Pro Match Football and the Radian Pro League Football are thermo-bonded and therefore cannot be fully deflated.
How do the footballs arrive?
As part of our commitment to sustainability, we use minimal packaging on all our products, including footballs.
Most of our footballs ship deflated, wrapped in a recycled and recyclable card sleeve which carries information about PARK and the Pass-a-Ball Project.
The Contour Pro Match Football and the Radian Pro League Football ship semi-inflated and free from packaging.
Where are PARK products made?
Our technical apparel is made in Cambodia, using fabrics made in Taiwan. Our footballs and socks are made in China.
Our apparel partner is a bluesign® System Partner, assessed against criteria for chemical management, environmental performance and worker safety. Our football factory has undergone amfori BSCI social audits and has also been audited as part of the FIFA Quality Programme, with a signed commitment to the WFSGI Code of Conduct.
Our sock partner follows the amfori BSCI framework for labour rights and working conditions.
Does PARK apparel contain harmful chemicals?
No. Our apparel holds either OEKO-TEX or bluesign certification. These screen for over 1000 harmful chemicals, including BPA, PFAS and fluorine.
For more information, read our Materials and Innovation page.
Pass-a-Ball Project
What is the Pass-a-Ball Project?
For every PARK football you purchase, we pass another to a player who needs one. PARK partners with charities and organisations that use footballs to support, inspire and empower people facing barriers to play. We focus on programmes that support disadvantaged girls, at-risk youth, refugees and people seeking asylum.
Where will my ball be passed?
Once you purchase a PARK ball, we immediately tag another ball for donation. Your donated ball could travel anywhere in the world. Follow our socials to see the players and communities we're supporting.
Where have you donated balls?
So far, we’ve passed balls to 40 countries across six continents. Some have travelled by helicopter to players in rural Iraq and Syria; others on the back of a yak over the mountains to remote Shimshal, Pakistan.
We’ve passed balls to Argentina, Australia, Bangladesh, Cambodia, Cameroon, Colombia, Costa Rica, Egypt, El Salvador, Fiji, Ghana, Haiti, India, Indonesia, Iraq, Ivory Coast, Jordan, Kenya, Malaysia, the Marshall Islands, Mexico, Morocco, Mozambique, Nepal, New Zealand, Pakistan, Papua New Guinea, Sierra Leone, Singapore, South Africa, South Sudan, Spain, Syria, Tanzania, Timor-Leste, Uganda, the United Arab Emirates, the United Kingdom, the United States and Vietnam, as well as Puerto Rico.
Do you donate the same ball that I buy?
We usually donate a PARK OG Football, with the size chosen to suit the players receiving it. Sometimes we donate futsal balls if that’s what’s needed.
Rest assured, whichever ball you buy, the players receiving your donation get a quality PARK ball to play with.
How does the Pass-a-Ball Project help?
We believe everyone has the right to play. For children, that right is recognised in Article 31 of the UN Convention on the Rights of the Child. The Pass-a-Ball Project helps more people get that chance.
You don’t need much to start a game. But you do need a ball.
We support organisations working with disadvantaged girls, at-risk young people, refugees and people seeking asylum. Some focus on football itself, giving more people the chance to play, make friends and belong. Others use the game to reach, connect and inspire people as part of a bigger goal: keeping kids safe, supporting education or providing access to nutrition.
For all these organisations, footballs are essential equipment. They wear out, go missing or get stolen. Every PARK football you purchase helps keep these programmes going and gives our partners the equipment to welcome more players.
We believe football can change the world. Our partners put that belief into action. Your purchase helps them do it.
Materials + Innovation
What types of materials do you use?
We believe performance should demand more of a product. How it works. How it feels. How long it lasts. How it’s made and who it helps.
That thinking guides the materials we choose and develop with specialist partners around the world. From seaweed-enriched fibres in OceanMesh™ to Japanese microfibre PU in our Radian match ball, each material brings a specific benefit to the finished product.
We keep questioning conventional materials and searching for better alternatives, exploring ways to improve performance and comfort while reducing environmental impact.
What is Plant Powered Performance™?
Plant Powered Performance™ is what happens when plant-derived materials and technologies improve how our sportswear performs.
OceanMesh™ brings this to life. Seaweed-enriched fibres improve comfort against the skin. Microalgae-derived technology helps manage sweat. Nature contributes directly to how the fabric performs and how the player feels.
What is OceanMesh™?
OceanMesh™ is our premium training fabric, combining recycled polyester with seaweed-enriched SeaCell™ fibres on the inner face for softness against your skin.
A microalgae-derived finish helps move sweat away, while the contoured knit encourages airflow. The result is a soft, breathable fabric built for repeated wear. Comfortable through training and the rest of your day.
What are your footballs made from?
Our footballs use polyurethane (PU) or thermoplastic polyurethane (TPU) outer shells, depending on the model. We don’t use PVC in any of our footballs.
Our OG and Vector training balls use TPU shells for everyday durability. Our Contour and Radian match balls use PU shells, with premium Japanese microfibre PU on the Radian.
Inside, foam layers cushion each touch. The OG uses a butyl rubber bladder to hold air for longer between inflations. Our Pro range uses bladders reinforced with wound thread or bound cloth to help retain their shape and deliver consistent flight.
Do you have any certifications?
Yes. Our OceanMesh™ fabric carries GRS and OEKO-TEX® certifications.
The Global Recycled Standard (GRS) verifies recycled content and its traceability through the supply chain, with requirements covering processing, chemical use and social and environmental practices.
OEKO-TEX® Certification tests textiles for harmful substances, including materials worn directly against your skin.
Our apparel manufacturer is also a bluesign® System Partner, assessed against criteria covering chemical management, resource use, environmental performance and worker safety.
Each addresses a different part of how our materials are made and what goes into them.
Sustainability
What is your approach to sustainability?
Everything we make has an environmental impact. Our job is to make products worth making, and worth keeping.
We design for lasting quality and lasting style, choose materials carefully, and question what we can reduce, replace or leave out. That thinking runs through the whole product, from its fabric and components to the packaging it arrives in.
We keep looking for better alternatives. It’s ongoing work that shapes our everyday decisions.
How do you design products to last?
Longevity starts with something you want to keep using. We consider how a product performs, how it stands up to regular wear and how its design will feel years from now.
We focus on dependable materials, considered construction and styles that don’t rely on a passing trend. The aim is simple: products you reach for often and keep for a long time.
Do you use plastic in your products?
Yes. Synthetic materials have a role in performance sportswear, but we don’t use virgin plastic in our apparel.
Our woven patches and badges use recycled yarn. Our YKK zips and drawcords use recycled materials, and the spandex in our shorts is 100% recycled.
Alongside these recycled inputs, we’re developing plant-based alternatives wherever they can deliver the performance we need. Our longer-term goal is to eliminate plastic from our entire supply chain.
What is your product packaging made from?
Our football and sock packaging, along with our apparel swing tags, uses FSC-certified recycled and recyclable material. It’s raw and uncoated, with no glue, metal or plastic eyelets.
Even the way we attach a tag is considered. We use raw twine without plastic ends, tied through the garment’s care label with a simple knot. No pin or extra fabric loop is needed.
Our garment bags are made from corn starch and are biodegradable.
How do you package orders for shipping?
We use mailers made from 100% recycled ocean-bound plastic, certified to the Global Recycled Standard (GRS).
We include what’s needed to protect your order, without extra decorative packaging. Every additional piece uses materials and creates waste, so we keep it simple.
About PARK
Who is PARK?
PARK is an independent sportswear brand built on the belief that football can change the world.
We make apparel, footballs and equipment for people who love the game, combining considered design with a drive to reduce our environmental impact and help more people play.
From the materials we choose to the balls we pass on, we’re here to leave the game, and the planet, better than we found them.
Why is PARK different?
We believe performance should demand more of a product. How it works. How it feels. How long it lasts. How it’s made and who it helps.
That thinking leads us to develop our own fabrics, design women’s apparel specifically for women, and consider every detail, from the fit to the packaging.
It also means every football you purchase passes another to a player who needs one. Better products for your game. An opportunity for more people to play.






